A few months ago I decided to add a second line and get the iPhone 7 on it. The phone was on back order and I was told I wouldn't be charged for anything until the phone was being shipped. Unfortunately, the customer service representative opened a new line that day, we had our own number to transfer but they started a line with a different number, and I started being billed immediately for an activation fee, a monthly lease fee and was also charged as if I had service from that date. I cancelled the order as soon as I found out what happened and miraculously the phone I wasn't supposed to receive for at least 6 weeks was already on its way, yet it still took a couple of weeks to be shipped...?

After it arrived I returned it without opening the box and let them know it was being returned unopened. Since that first day of adding a line I've been over-charged hundreds of dollars and they won't clear this up. I've spent hours on the phone to no avail. After the first outrageous bill I had called customer support and they acted like they took all the false charges off and said they got my bill down and that I would be credited for whatever was overpaid when in fact all they did was have me pay a minimum and put the remainder on the next bill.

I'm now billed twice as much per month as I'm supposed to be paying and still only have one line with the same phone I bought when I first switched over to Sprint. According to my calculations I have overpaid significantly and have a credit of at least $48, according to their calculations my monthly bill is doubled and I still haven't caught up to their charges. The worst part is I switched from another wireless company under the false advertisement that Sprint would beat my monthly bill with the other them. I'm now paying twice the amount.

When speaking with their support they were proud to tell me how many charges they'd written off for me to get my bill "down" when it's literally doubled. I can't get anywhere with them. The last time I tried to clear this up, after being on the phone with them for 58 minutes, they disconnected the call. I'm exhausted from dealing with companies that bully their customers because they have a contract. The only entity that benefited with this contract was Sprint. They didn't uphold their end of the contract when they said I wouldn't pay more than my other phone company and I've been dealing with a financial nightmare for months now.

Source: www.consumeraffairs.com