Bought a galaxy s6 on May 29th 2015 ($700 value). Up until about 2 weeks ago, it was working perfectly fine. I am very careful with my phone, all phones I've ever owned. Never dropped it in water before, never scratched the screen, nothing. So then how come when I went to turn it on after it was finished charging, it never did? I searched every way to force restart by holding down a combination of buttons, ex. hold volume down while holding power button, hold volume up while holding power button. Every combination. Even did those all when it was plugged in. Tried it numerous times, several days and nothing was working.

Took it to some repair place and I was hoping it was just a easy fix, because what was most important to me was my 18th birthday & Christmas photos and videos. I know I should've backed them up but I didn't have time to yet. So this guy diagnosed my phone and the result was that it was just unresponsive. They tested the screen, the charging port, and he said it's most likely the motherboard.

So for extra confirmation we took it to a Samsung authorized repair center and it was diagnosed again, paid $40 and they said it just couldn't be fixed. Basically they would need to order a motherboard for $500 then the repair itself is $200 so it just wasn't worth it. Even then, the result was that I would lose my photos anyway because all the information is on that logic board. $700? Might as well buy a new phone!??

Anyways, after calming down and hoping samsung could do something about it (even though my year warranty was over) we called customer relations to talk to someone that could help. Multiple times I got disconnected randomly and had to call back and start all over. At one point, a guy told us that they could do a one time fix which I would be all for considering they OWE that to me. Then got passed to someone else and we were told they can't do ANYTHING. NOTHING? Paid $700 for a year and a half use. And I guess it's just dead? Ok.

Source: www.consumeraffairs.com